Introduction

At Dream Birds Aviary, we recognise that the privacy of your personal information is very important and we are committed to respecting and protecting your privacy.

This privacy policy explains how we “Dream Birds Aviary” (Dream Birds Aviary.co.uk and its subdomains and its apps) collects, uses and protects any information that you give when you use our services and under which conditions we may disclose it to others.

Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy policy for the purpose of providing our services to you.

Dream Birds Aviary may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By using our website and other services, you are agreeing to be bound by this policy and our terms of use which form part of this privacy policy.

How do we collect information from you?

We collect, store and process your personal information from you when you; browse and use our website or apps as described below.

What Personal Information we collect

The following information is collected whilst using our services when filling out any form on our website and apps or corresponding with us via email. We only ask for information that is necessary for us to be able to provide our pet classifieds service to you and to prevent any abuse of our site and to enforce our terms and conditions:

Information you provide for the purpose of registering with us, such as your name, telephone number, address, email and whether or not you want to receive newsletters.

Information you provide whilst creating or updating any pet listings, which can include your telephone number, postcode and any details you provide within the listing description.

Information you provide when contacting our support team either via our “contact us” page or our “contact support” page.

Information you provide when sending messages to sellers via the message button on any pet listing or any user profile page.

Information you provide when reporting any pet listings to us.

Information you have disclosed to us through an online survey either onsite or sent through e-mail.

Information you provide on any of our social media accounts such as comments.

Information you provide when electing to use our identity verification service to detect/prevent fraudulent activity. This includes the identity document and images used in the process, as well as the information included on the identity document provided, as permitted by the applicable law. This information is collected and processed by a third party identity verification service provided by Onfido. For more information on how Onfido may handle your data please review Onfido’s privacy policy.

Payment and transactional data when you pay for our Services, including name, payment card information, bank account number, billing information, and your transaction history. This information is collected and processed by our payment providers, Adyen, PayPal, iDeal, Google and Apple. Dream Birds Aviary only store necessary information required to make a purchase and we do not have access to payment card numbers. In addition to this Privacy Policy and our Terms of Use, information related to your payments or purchases is also processed according to Adyen’s, PayPal’s, iDeal’s, Google’s, and Apple’s service agreements and privacy policies.

Any correspondence you have with our support team, either via the website or directly via email.

Whilst providing our classifieds service, either due to our own concern or if we receive a query or complaint regarding your account, we may ask for additional information to help resolve any account issues such as microchipping details; vaccination documents; pet licensing documentation; vet records; photo to verify your name and address, such as a photo of a utility bill header or driving license or other information. This information will usually be requested via email and is used to prevent abuse of website and prevent fraud. It is a requirement if you wish to continue using our services and we will only use this information for the purpose of verifying your account and adverts details. If you do not want us to process this information, please do not send it to us.

We automatically collect the following information when you use our services :

When registering an account or placing an advert using our services we automatically collect your browser and device type and version, your ip address and geographical location.

If you use social media credentials or gmail-account to register with our website or app we collect your e-mail or social media IDs where they are linked to your account.

Whilst browsing and using our website we collect information about your computer, your visits to and your use of this website which can include your IP address, geographical location, browser device and type, referral source, length of visit, pages viewed and activity on each page.

Other Personal Information you send us :

If you send us other people’s personal information, you must first make sure you have their consent to send us this information and that they are aware that this personal information will be processed in accordance by this privacy policy.

How We Use and Retain this Personal Information

All personal data which you submit on our site or apps will be used for the purposes described in this privacy policy :